FAQ's

 

When will my order ship?

DUE TO COVID-19 YOU MIGHT EXPERIENCE SOME DELAYS IN YOUR ORDER BEING PROCESSED AND DELIVERED. Please be patient with us while we get out orders as quickly as possible despite shipping courier staff shortages.

Due to the high value of our products there will be a signature required on all shipments above $50 regardless of service type.

Costs are calculated according to the total cost of the merchandise in your order. All prices reflect U.S. currency.

 

Do you have a Consignment Program?

Yes! Consigning with us is very simple. We will provide you with a prepaid label, and take care of the rest! We will shoot professional photos of your handbags, list them on our website, and market them on our social media @iamluxuryrgv. We will handle the sales process and all expenses associated with the sale.

When the item sells and the payment clears, we will send you 60% of the selling price via Direct Deposit, Mailed Check, Venmo or PayPal or Wire Transfer (mostly for International Consignors). You are responsible for shipping the items to us but we can make exceptions so please feel free to reach out nonetheless.

Refer to the Consign tab at the bottom of our website if you are interested in consigning any luxury items! Or reach out to us on our social media pages on Facebook or Instagram via @iamluxuryrgv

 

Do you accept returns or exchanges?

• We do not accept returns. All items are FINAL SALE. I AM Luxury is very transparent with the condition of each handbag (when you talk to us it will feel like talking with your friend—honest and collaborative). We provide many photos and details on our website pertaining to each piece so that you feel comfortable with your purchase but we will gladly send additional photos of a handbag upon request via Email or Instagram Direct Message.
• Due to high demand and limited stock, we cannot accept cancellations, returns or exchanges at this time.

Where do you source your handbags?

I AM Luxury selects each handbag thoughtfully, considering several factors – lifestyle, condition, trend, wearability, investment. Ultimately, the inspiration behind each handbag is YOU as we carefully curate our collection to fit your lifestyle. 

We collect and source both locally & on our travels. I AM Luxury only purchases and sells AUTHENTIC designer/luxury items-both new and pre-loved.

We also accept Consignments, so be sure to read about our customized program! 

 

If my favorite handbag has sold, will you get another one in stock?

We tend to source one of a kind pieces but often times will source the same handbag in several colors or styles. We do our best to fulfill all sourcing requests so please do not hesitate to reach out to us via email (iamluxuryrgv@gmail.com) or shoot us a DM!

 

Need help with something else?

• For all other inquiries, please contact us through the form in the Contact tab, via DM on Facebook or Instagram, or email us at iamluxuryrgv@gmail.com